1. SHIPPING
1.1 Processing Time
All items are individually handcrafted and made to order. Please allow up to 7 business days for production and processing before your order is shipped. You will receive a shipping confirmation email once your order has been dispatched.
1.2 Shipping Methods
We ship worldwide from Ukraine using trusted carriers. Delivery times may vary depending on your location and customs processing.
1.3 Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email notification with your tracking number. Please allow up to 24 hours for tracking information to update.
1.4 Import Duties & Taxes
Your order may be subject to import duties, customs charges, or VAT depending on your country of residence. These charges are not included in the item price or shipping cost and remain the responsibility of the customer.
1.5 Delayed Orders
If you have not received your order within 20 business days after receiving your shipping confirmation email, please contact us at info@nnbupcycling.com with your name and order number, and we will investigate the issue.
2. REFUNDS & RETURNS
2.1 Return Eligibility
Because all of our products are custom-made and individually handcrafted, we cannot accept returns or exchanges for reasons such as change of mind, sizing, or personal preference.
2.2 Valid Refunds
Refunds are only granted in the following cases:
- The product arrives damaged.
- The product does not arrive at all within the stated delivery timeframe.
2.3 Refund Process
If your order qualifies for a refund, please contact us at info@nnbupcycling.com within 7 days of receiving your item (or after the expected delivery timeframe has passed, if your item never arrived). Please include photos of the damaged item (if applicable) and your order number.
Once your case has been reviewed and approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or card issuer to post the refund.
2.4 Non-Refundable Items
- All handcrafted items that arrive in good condition.
- Shipping costs are non-refundable unless the item was lost or damaged during delivery.